SmartLocator

1

AI-Powered Address Intelligence

Converts unstructured customer input into a clean, courier-friendly shipping address by extracting:

Customer Name & House/Flat/Plot Number
Building Name & Floor
Street, Colony, Locality & Landmark
Post Office, Tehsil, District, State & PIN Code
Shipping-ready Address & Address Quality
Location Type & Location Suitability

2

Multi-Language Support

Automatically detects addresses written in regional Indian languages to enable verification of multilingual data.

Detects non-English addresses
Translates them into English
Cleans customer names
Standardizes the final shipping address

3

India Post Verification

Detected PIN codes are cross-checked against available India Post data to provide postal context for verification and review.

Validates & detects incorrect PIN codes
Corrects incorrect PINs whenever possible
Retrieves official Post Office, District, State, and Tehsil

4

Intelligent Address Cleaning

Before verification, SmartLocator automatically cleans each address to create a shipping-ready output by removing:

Duplicate & meaningless words
Extra spaces & invalid symbols
Duplicate address components
Invalid formatting & testing keywords

5

Address Quality Analysis

Every address is analyzed for delivery suitability and assigned one of five quality levels based on completeness, clarity, and shipping confidence.

Quality Level	Meaning
Very Good	Complete, clear, and highly deliverable
Good	Minor gaps but reliably deliverable
Medium	Usable but missing some detail
Bad	Significant gaps affecting deliverability
Very Bad	Largely unusable without correction

6

Address Risk Score

Every verified address receives a confidence score from 0–100, mapping to Excellent, Good, Average, Risky, and Very Risky categories based on:

Address quality, completeness, and length
Landmark availability
PIN verification & Duplicate detection
Delivery warnings & Verification issues

7

Delivery Risk Detection

SmartLocator surfaces delivery-risk indicators so operations teams can route relevant orders for manual review.

Wrong or unconfirmed PIN codes
Missing landmarks
Very short or incomplete addresses
Delivery warnings & Verification issues

8

Multi-Layer Duplicate Detection Engine

Rather than checking only duplicate mobile numbers, SmartLocator runs duplicate analysis across multiple layers.

Layer	What It Detects
Same-File Detection	Duplicate mobile numbers and repeat entries within a single uploaded CSV; the newest order is kept as primary.
15-Day History Detection	Duplicate mobile numbers, products, or addresses against all previously verified orders, not just the current file.
Same Mobile + Same Product	Repeat orders of an identical product from the same number, linked to the prior Order ID and days elapsed.
Same Mobile + Diff. Address	A product re-ordered under a new delivery address — flagged High Risk for possible fraud or COD abuse.
Repeat Customer Detection	Genuine returning buyers, distinguished from suspicious activity using purchase history.
Intelligent Address Matching	Similarity-based comparison (not just exact text) to catch duplicates written differently.
Suspicious Frequency	Unusually high order volume from one number within 15 days, indicating resellers or bulk fraud.

9

Automatic Shipment Classification

After verification layers complete, SmartLocator classifies each order to support a consistent dispatch or review workflow. Ready for Shipment means the order passed the system’s verification/classification checks; it does not guarantee delivery. Manual Check Needed signals a concern for review, not an automatically invalid address.

Ready for Shipment	Manual Check Needed
High confidence score	Duplicate detected
Good address quality	Poor address quality
No duplicate issues	Incorrect / unverifiable PIN
No delivery risks	Delivery risk indicators present
No critical warnings	Suspicious ordering behaviour or fraud signals

10

Bulk Verification Engine

Built for enterprise-scale operations, featuring:

Bulk CSV upload & concurrent processing
Background processing with live tracking
Pause, resume, or cancel running jobs
Automatic recovery of stuck jobs
Separate Ready and Manual output files

11

Smart Credit Management

Automated, hassle-free credit handling:

Credit validation & automatic deductions
Unlimited plans support
Duplicate deduction prevention
Usage logging
Refund protection for failed verifications

12

Shopify Integration

For Shopify merchants, SmartLocator automatically updates order verification statuses. Manual Review orders are forwarded into the Rescue workflow, while Ready orders are marked accordingly.

13

COD Order Verification

SmartLocator adds order-level checks around COD workflows so teams can identify orders that may need confirmation before fulfillment.

Support COD order confirmation workflows
Combine order signals with address verification
Identify suspicious or duplicate order patterns
Route orders for confirmation or operational review

14

WhatsApp Customer Rescue

Configured WhatsApp workflows can engage customers when an order needs confirmation, address clarification or delivery recovery.

Confirm delivery details with customers
Provide a clear Change Address path when details are incorrect
Support customer responses during recovery
Use messaging as part of the delivery-rescue workflow

15

AI Voice Follow-up

Voice workflows can provide an additional customer-contact channel when messaging is not enough.

Support delivery-related phone follow-ups
Use voice as part of NDR recovery workflows
Capture customer responses for the next action
Complement WhatsApp-based customer rescue

16

NDR Recovery

SmartLocator extends delivery intelligence beyond dispatch by helping teams act on non-delivery situations before an avoidable RTO.

Surface NDR orders that need attention
Contact customers through configured WhatsApp workflows
Use voice follow-up when additional assistance is needed
Support customer confirmation and recovery actions

17

RTO Prevention Workflow

SmartLocator connects pre-dispatch prevention with post-dispatch recovery so delivery-risk actions are not isolated from the rest of the order workflow.

Prevent: verify addresses, COD details and delivery-risk signals
Rescue: engage customers through configured WhatsApp and voice workflows
Recover: act on NDR situations before they become avoidable RTOs
Keep operational review and recovery actions connected

18

Prevent → Rescue → Recover

The current SmartLocator product story connects the complete delivery lifecycle into three operational stages.

Prevent
AI address verification
Address standardization
PIN & India Post verification
COD verification
Duplicate & suspicious-order detection
Delivery-risk intelligence

Rescue
WhatsApp order confirmation
Address clarification
Change Address workflow
Customer response tracking
Voice follow-up when needed

Recover
NDR recovery
WhatsApp recovery workflows
AI voice follow-up
Customer confirmation
Recovery actions
RTO prevention support

19

Security Features

Enterprise-grade security infrastructure includes:

JWT authentication & API key validation
Session & Admin authentication
Plan expiry & Credit protection
Single active job control
Secure background processing

20

Business Benefits

Improve address accuracy
Prevent avoidable Return-to-Origin (RTO)
Recover more NDR orders
Support COD verification and customer confirmation
Rescue customers through configured WhatsApp workflows
Support voice follow-ups for delivery recovery
Detect duplicate & suspicious orders
Prevent duplicate shipments
Identify repeat customers

Detect suspicious ordering behaviour
Improve delivery success rate
Automate shipment decisions
Save manual verification time
Standardize customer addresses

Scale bulk verification operations
Increase operational efficiency
Improve customer experience

AI Delivery Intelligence & Complete Feature Report